Articles & resources

People, prevention and better ways of working.

Article previews · Full articles and resources are in development.

Performance & feedback

Before you start a performance improvement plan

Work out what needs to improve, what was expected and what might be contributing.

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A label such as “poor performance” does not explain much on its own. The useful detail is what was expected, what happened, and where the gap sits.

This article will work through the questions to ask about expectations, examples, capability, feedback and the conditions around the work before choosing a response.

Full article in development.

Psychosocial risk & prevention

Psychosocial risk in everyday work

Recognise the questions to ask about priorities, responsibilities and the way work is organised.

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The term can feel removed from the practical questions leaders face: who is doing what, which task takes priority, and what happens when there is more work than time?

This article will use everyday examples to explore what to ask, what to observe and how to turn what you find into a specific next step.

Full article in development.

People, process & systems

When the process is part of the problem

Follow the handovers, decisions and tools to see where a recurring problem begins.

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Following one piece of work from start to finish can raise useful questions. Where does it wait? What information is missing? Who makes the decision, and does everyone understand that in the same way?

This article will explore how to examine a recurring problem and identify a practical improvement to responsibilities, handovers, tools or the process itself.

Full article in development.

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